Frequently Asked Questions
How much is a membership?
Unlimited Monthly Membership pricing may vary based on location. Valid at all locations. Renews on a monthly basis.
Unlimited Quarterly Membership $390/quarter. Valid at all locations. Renews on a quarterly basis, once every 3 months.
Unlimited Semi-Annual Membership $750/semi-annual. Valid at all locations. Renews on a semi-annual basis, once every 6 months.
Duo Membership (Monthly) $85/month. Includes any two services + all polishes + 15% off additional services. Valid at all locations. Renews on a monthly basis.
Mini Mani Membership (Monthly) $46/month. Includes two performance manis + 15% off additional services. Valid at all locations. Renews on a monthly basis.
Our first time buyer rate for membership offers can only be purchased in store.
How do I switch my current membership?
Please fill out our contact us form and a member of our team will contact you to take care of you.
What does the membership include?
Unlimited Membership includes unlimited manicures, pedicures, polish changes, and touch-ups. Regular polish, gel, performance polish, and gel + callus removal, 3 cancellation freebies are also included. 20% auto gratuity is charged at the end of each service and not included in monthly payment.
Duo Membership includes two services of your choice (Mani or Pedi), all polishes + gel removal, 15% off additional services and 3 cancellation freebies. Membership does not include massages, nail design, callus removal. 20% auto gratuity is charged at the end of each service and not included in monthly payment.
Mini Mani Membership includes two performance or long lasting polish manis, 15% off additional services and 3 cancellation freebies. 20% gratuity is charged at the end of each service and not included in monthly payment.
Where can I use my membership?
At any GLOSSLAB location.
When am I billed for my membership?
All monthly memberships are automatically billed on the date you purchased your membership on a monthly basis.
If you are on an Unlimited Quarterly or Semi-Annual Membership (which was previously locked in) you will be billed automatically every 3 months and 6 months respectively for each membership.
Why am I being charged 20% gratuity for each service?
We aim to provide our nail technicians with the utmost respect. We want to change the industry standard and take care of our technicians. We automatically add a 20% gratuity charge for each service. This goes 100% to the nail technician that services you.
How do I freeze/cancel my membership?
Freezing or canceling your membership is processed by the location which you purchased your membership. Please fill out our contact us form and a member of our team will reach out with next steps.
Please note that cancellations must be requested and processed 10 days before your billing date, otherwise you will be charged for your next month of membership.
Can I share my membership?
No you cannot share any membership. However, members can bring a friend with them to their appointment for 15% off their guests' appointment.
Can I purchase a membership for someone else?
You can purchase a membership in the form of a gift card that can be applied to their account once it is set up.
Please note that gift cards must be redeemed in store.
Can I get a refund or credit if I don’t use my membership?
No, the membership is non-refundable regardless of usage.
What is a Founding Membership?
A Founding Membership is sold as a chance to lock in at a discounted rate prior to a store’s opening date. Founding Memberships are charged the first payment on the date of purchase and will not resume until your first appointment.
What is a First Timer Membership?
A First Timer Membership is only for the individual who has never purchased a membership before. This is a one time offer to get in on a membership at a lower rate. If you cancel your membership and would like to return to GLOSSLAB you cannot redeem this first timer offer.
What is a package?
Packages can be purchased at bulk discounted pricing and include credits toward individual services. Packages are typically dependent on the type of service that suits your lifestyle best.
Package credits can be shared and redeemed at any location.
20% auto gratuity is not included in the purchase price. You will be automatically charged gratuity after each completed service.
What packages do you offer and what’s included?
We have Packages for our Mani, Gel Mani and Pedi services.
There are two pack sizes: a 'Buy 5, Get 1' that includes 6 services of each for the price of 5 and a 'Buy 9, Get 2' that includes 11 services for the price of 9.
Where can I use my package?
At any GLOSSLAB location.
Do packages expire?
Our 'Buy 5, Get 1' expires after 1 year from purchase date.
Our 'Buy 9, Get 2' expires after 2 years from purchase date.
Are packages refundable?
Packages are non refundable.
How do I see how many remaining services I have in my pack?
Once you log into your account, click on your name and then packages. There you will see a packages tab that will show you how many remaining services you have left.
How do I make an appointment?
Please click here to make an appointment. You can also find this in the GLOSSLAB App.
Why do you need my credit card before my appointment?
Your credit card is required to confirm your appointment.
What is your cancellation policy?
Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a cancellation link in your appointment confirmation email. For immediate assistance, reach out to your local GLOSSLAB location.
Please note that you MUST cancel your appointment 1 hour before your appointment or you will be charged a $25 cancellation fee. If you are late or do not show up, you will also be charged a $25 late fee or “no show” fee.
What happens if I am late for my appointment?
If you are more than ten minutes late for your appointment, we will fit you in as best we can, but may not be able to complete the full service. Please reach out to your GLOSSLAB location to let them know. If you are more than 10 minutes late, you will be charged a late fee.
How can I book a same-time mani + pedi?
In order to book your same-time mani + pedi, you will need to add both services to your cart. You will then see an option at the bottom of the page to schedule a same time appointment.
How do I book an appointment for me and a friend(s)?
Click this link and login to your account. At the top of the booking page, you will see an option to book an appointment for yourself or group bookings. Group bookings will be booked under the GLOSSLAB member and will be charged to that account unless otherwise specified upon check out. Friends will have the option to pay for their services upon check out.
Is there an extra charge for performance polish?
Performance polish is an extra $12 per service. It is a full nail polish system that our technicians have been expertly trained to perform. The long-lasting polish dries rock hard in 5 minutes and lasts 7-10 days. Its 10-free formula also strengthens nails.
What is the difference between Basic and Step Up design?
We offer standard GLOSSLAB designs. The basic designs are more simple (french, lines, dots) and the step up designs are more intricate. You can see our nail designs on the polish wall in store or online here.
How much does it cost to remove gel?
We charge $15 to remove gel polish for memberships that do not include gel removal. As a friendly reminder, for gel removal we only remove soft gels. This does not include hard gels (UV Gel, dip, powders). If you happen to have hard gel, you will have to get it removed elsewhere and reschedule your service. Additionally, we do not offer acrylics or gel extensions.
What nail polishes do you carry?
We carry our signature GLOSSLAB Polish, Dazzle Dry, Shellac and CND Vinylux Nail colors.
We currently only offer Dip in our Dallas locations.
Do you do gel extensions, acrylic nails or powder nails?
We are now offering gel extensions in all NY Metro, DTX + DMV locations.
We do not offer acrylic, dip or powder nails at our GLOSSLAB locations. We will not be able to remove polish types not offered at GLOSSLAB.
Do you accept walk-ins?
Yes! Walk-ins are always welcome at GLOSSLAB!
Where can I purchase GLOSSLAB products?
You can purchase GLOSSLAB products in-store and online here.
How do I track my order?
Please allow 1-2 days for processing and check your email to find tracking information for your package. As soon as your order is fulfilled, we will send an email with your tracking information. It may take up to 2 business days for the carrier to update the tracking information. If your tracking number isn’t updating, please reach out to us via our contact us form.
Where do you ship?
We only ship in the United States. Shipping to Alaska, Hawaii and Puerto Rico may take about 10 - 15 business days.
Do you ship internationally?
We do not currently ship internationally. If you have a special request, please reach out to us via our contact us form.
How do I make changes to my order?
Please reach out to us via our contact us form with any changes you would like to make. If your order has not been fulfilled, we will do our best to make the changes before it is processed. If the order has already been fulfilled, you can contact USPS and request a change of address or return the item once you have received it.
What is your return policy?
Returns or exchanges are possible if the request is within 30 days of the purchase date. If you experience a problem with your order, contact us here for support and someone will respond within 48 business hours. Please note, all GLOSSLAB locations are independently owned and operated; returns, exchanges or inquiries about orders placed on this website cannot be accepted at any local GLOSSLAB locations.
Orders cannot be edited or canceled once checkout is complete.
How long will it take to process a return and receive my refund?
Returns can be made in store where you purchased the product or via our contact us form. Returns are typically processed within 48 hours after receiving product. Refunds will be processed in the form of gift card or store credit.
What is your exchange policy?
If you would like to make an exchange, we will exchange unopened items within 30 days of your order. Please contact us here with your order number and the new item you would like to receive. We do not cover the cost of the return or exchange.
My package is marked as delivered, but I can’t find it. What can I do?
Some carriers may mark packages as delivered, but they deliver it the following day. If you do not receive your package the following day, please call the carrier for updates and reach out to us via our contact us form.
Can I return an item to one of your locations?
Yes, you can return an item to the store you purchased your product and we will issue a return in a form of credit or gift card. You will need to show your receipt as well as give us the email address that is associated with the order in order to process your return.
What should I do if I receive the wrong product?
Please reach out to us here.
GIFT CARD FAQS
How do I gift a service?
Click here to purchase a gift card.
How can I redeem my gift card?
At checkout, select the gift card from the payments option. Enter the gift card number and click apply.
What can I apply my gift card towards?
Packages, membership, services, tips or products.
Does my gift card expire?
Gift cards do not expire.
What happens if I lost my gift card?
Reach out to us via our contact us form.
Our waterless experience is better for your nails, better for your hygiene and better for our planet.
WE’RE HYGIENE FIRST – ALWAYS: Conventional water bowls are breeding grounds for bacteria - so we got rid of them.
LONGER LASTING POLISH + HEALTHIER CUTICLE: Soaking makes for weaker, softer, temporarily expanded nails; Polish applied on soaked nails will chip or peel faster.
SAVING TONS OF WATER (LITERALLY): The average mani pedi uses up to 10 gallons of water and we use zero!
NO TIME WASTED FROM SOAKING: We know you are on the go, so no water means less time in the chair.
Who do I contact for Customer Service?
Is there a phone number to call?
Our stores are individually owned and operated. The store of your choice can be contacted here based upon your selection and they will be emailed immediately. Many of our stores have a phone number for SMS messaging. Some of our stores may have a phone number listed for phone calls, which can be found here.
I’m having trouble signing into my account
How can I report a bug or suggest a new feature?
Please contact us here. We’d love to hear from you.