Frequently Asked Questions

We offer three options for our Unlimited Membership:

• The Unlimited Membership (Monthly) $135/month. Valid at all locations. Renews monthly.
• The Unlimited Membership (Quarterly) $125/month. Prepay 3 months to save. Valid at all locations. Renews quarterly.
• The Unlimited Membership (Semi-Annual)  $115/month. Prepay 6 months to save. Valid at all locations. Renews semi-annually.

Please click here to prepay to save. 

Current members:

Please fill out this form with your prepay to save option. Please note your membership will update on your next billing cycle. Form requests will be processed within 2-3 business days.

For the Unlimited Membership (Monthly) and all Monthly memberships, your membership activates the day of your first appointment and is billed monthly after that.

For the Unlimited Membership (Quarterly), your membership begins the day you sign up and is billed every 3 months. 

For the Unlimited Membership (Semi-Annual), membership begins on the day you sign up and is billed every 6 months.

The "Unlimited" Membership includes unlimited Manis + Pedis; All polishes (yes, gel polish too); gel removals; touch ups. Valid at all locations.

Membership does not include massages, nail design, callus removal, extra-luxe pedicures, or gratuity. 

(But as a new perk, Members get designs free before 4pm on all weekdays!)

We automatically add a 20% service charge for each service. This goes 100% to the nail technician who services you.

You can use your membership at any GLOSSLAB location.

You can freeze or cancel your membership at any time. Freeze your membership for a maximum of 3 months annually. Please fill out this form to freeze your membership.

To cancel your membership, please email info@glosslab.com and we will follow up with a cancellation link.

Your service will be covered by the Unlimited membership. Your guest is welcome to pay a-la-carte for their services.

(Note for credit-based memberships, you can use a spare credit in your account on your guest.)

You can purchase a gift card that can then be applied towards a membership.

Unfortunately, the membership is non-refundable regardless of usage.

How does billing work?

This membership is pre-pay to save at $115/month and billed every 6 months.

Can I freeze my membership?

To freeze your membership, please complete the form here. Please note, your freeze will start on your next billing cycle. Form requests will be processed within 2-3 business days.

What is your cancellation policy for the membership?

If you cancel anytime before your next bill you will not be billed for your remaining payments and your membership will be terminated on the last day before the next payment is to occur.

How does billing work?

This membership is pre-pay to save at $125/month and billed every 3 months.

Can I freeze my membership?

To freeze your membership, please complete the form here. Please note, your freeze will start on your next billing cycle. Form requests will be processed within 2-3 business days.

What is your cancellation policy for the membership?

If you cancel anytime before your next bill you will not be billed for your remaining payments and your membership will be terminated on the last day before the next payment is to occur.

How does billing work?

This membership is $135 billed every month.

Can I freeze my membership?

To freeze your membership, please complete the form here. Please note, your freeze will start on your next billing cycle. Form requests will be processed within 2-3 business days.

What is your cancellation policy for the membership?

If you cancel anytime before your next bill you will not be billed for your remaining payments and your membership will be terminated on the last day before the next payment is to occur.

Yes! Memberships are valid for redemption at any location.

Your membership activates the day of your first appointment once your home location (the place where you purchased your membership) opens.

Membership includes unlimited manicures, pedicures, polish changes, and touch-ups. Regular polish, gel, and gel removal are also included.

Membership does not include massages, nail design, callus removal, extra-luxe pedicures.

You are prepaying your first month. Once the location opens, you will be billed monthly one month after your activation date which is the day of your first appointment once your home location opens.

Example - If you purchase your membership on the 1st of the month, but your first appointment is on the 8th, you will be charged monthly on the 8th of the month.

Please fill out this form with your upgrade request. Please note your membership will upgrade on your next billing cycle. Form requests will be processed within 2-3 business days.

The new client offer is non-transferable and two appointments cannot be redeemed on the same day.

Yes, you have 30 days from purchase to redeem both services for our (Buy 1, Get 1 Free) offer.

You have 90 days from purchase to redeem both services for our (Buy 2, Get 1 Free) offer.

Unfortunately, the new client offer is not refundable.

Yes! You can redeem your new client offer at any GLOSSLAB location.

You will be charged 20% of all services rendered after your appointment.

Gel removal is now included in our intro offer packs.

Each pack has their own specified number of days where the package will expire after purchase. Note these may vary from 30 days for our Intro offers to 730 days for our largest packs.

Once you log in to your account, you will see a packages tab that will show you how many remaining services you have.

Please see our packs here. 

Unfortunately, packs are non-refundable.

Our services are completely dry. Water is a breeding ground for bacteria and icky germs. Plus, the polish lasts longer and cuticles can be trimmed more safely without water.

NO BACKWASH WATER - According to our top derm advisors, water is a breeding ground for bacteria and icky germs. Even if water between pedicures is changed, used water can linger in the tub. Plus it's wasteful to use so much H2O.

LONGER LASTING POLISH - When you soak in a tub, your nails absorb water, often changing their shape and weakening the newly applied polish. When it goes back to its normal shape, it weakens the newly applied polish.

CUTICLES STAY CUTE - Water-soaked cuticles are bigger, so when they're trimmed, they leave room for being cut too close, resulting in peeling a few days later.

Please click here to see all of our locations.

Please click here to see all of our locations and hours of operation.

Please click here to make an appointment.

Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a cancellation link in your appointment confirmation email.

Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a link to reschedule your appointment in your appointment confirmation email.

We want to make sure everyone’s appointments start on time. If you are more than five minutes late for your appointment, we will fit you in as best we can, but may not be able to complete the full service. Please text us at +1-877-839-1854 to let us know you will be running late.

We kindly ask that changes and cancellations are made at least 1 hour prior to your scheduled visit. Cancellations and reschedules made less than an hour before your appointment will be charged a $25 fee.

Our members get 3 free late cancellations, reschedules, or no-shows per year.

In order to book your same-time mani + pedi, you will need to add both services to your cart. You will then see an option at the bottom of the page to schedule a same-time appointment.

At the top of the booking page, you will see an option to book an appointment for yourself or group bookings.

Performance polish is an extra $12 per service. It is a full nail polish system that our technicians have been expertly trained to perform. Performance polish dries rock hard in 5 minutes and lasts 7-10 days. 

We offer standard GLOSSLAB designs. The Basic Designs are more simple (french, lines, dots) and the Step Up designs are more intricate. You can see our nail designs on the polish wall in-store.

We charge $10 to remove gel polish. Please book your gel removal with your appointment to make sure we can accommodate the time. Gel removal is always free of charge for our members. Gel removal is also included in our gel service packages. 

As a friendly reminder, for gel removal, we only remove standard, soft gels. This does not include hard gels (UV hard gel, dip powder, or acrylics). If you are unsure if the gel you currently have is soft or hard, please reach out to us before your appointment to help determine. If you arrive at your appointment with a nail system that we cannot remove, you will have to get it removed elsewhere and reschedule your service. 

We carry Dazzle Dry, Essie Couture and CND Gel Nail colors.

We do not offer or work with acrylic or powder nails at GLOSSLAB.

Yes! Walk-ins are always welcome at GLOSSLAB.

Click here to purchase a gift card. Please note gift cards can only be used on services.

Gift cards do not expire.

You can only use your GLOSSLAB gift card on services.

You can purchase GLOSSLAB products in-store and online here.

Please allow 1-2 days for processing and check your email to find tracking information for your package. As soon as your order is fulfilled, we will send an email with your tracking information. It may take up to 2 days for the carrier to update the tracking information. If your tracking number isn’t updating, please email us at info@glosslab.com.

We only ship in the United States. If you have a special request to ship internationally, please email us at info@glosslab.com.

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

Please email info@glosslab.com with your new address as soon as possible. If your order has not been fulfilled, we can change the address. If the order has already been fulfilled, you can call USPS and request a change of address or return the item once you have received it.

We will gladly accept returns of unopened items within 30 days for a full refund on the product price. Please email us at info@glosslab.com if you would like to request a return. We will process your return payment once we receive the returned items.

Your return will be processed as soon as we receive your return package. Your refund within 1 business day of the request. It may take up to 10 days for the refund to be reflected in your account.

Your refund within 1 business day of the request. It may take up to 10 days for the refund to be reflected in your account.

If you would like to make an exchange, we will exchange unopened items within 30 days of your order. Please email info@glosslab.com with your order number and the new item you would like to receive. We do not cover the cost of the return or exchange.

Some carriers may mark packages as delivered, but they deliver it the following day. If you do not receive your package the following day, please call the carrier for updates and email us at info@glosslab.com.

Yes, you can return an item to any of our locations and we will issue a return to your original form of payment. You will need to show your receipt as well as give us the email address that is associated with the order in order to process your return.

Easy. Email us at info@glosslab.com for any changes to your order. As long as your order has not shipped, we can make changes to your order.

To cancel your order, please email us at info@glosslab.com as soon as possible. We can cancel your order as long as it has not been fulfilled.

You can enter your promo code at checkout in the box labeled “gift card or discount code”.

Please email us at info@glosslab.com with the discount code. As long as the code is still live, we can apply it to your order.

We can only apply one promo code at a time.

Yes! Our nail polish is non toxic when used as directed. Our formulas have been chosen based on effectiveness and safety when used as directed.

Yes

If retrieving your username or resetting your password doesn’t work, please contact us and we’ll be happy to help.

If you’ve never registered your online account, you can do so here.

Visit the App Store or Google Play Store to download.

The iPhone app requires iOS version 10 or higher and is not optimized for iPad. The Android app requires Android OS version 6 or higher.

Please send an email directly to info@glosslab.com. We’d love to hear from you.