Frequently Asked Questions

Townhouse acquired the GLOSSLAB salons on March 14^th 2025.

Townhouse is a luxury nail salon business and Europe’s fastest-growing beauty brand. Founded in London in 2018, Townhouse is a multi award-winning brand that has set new standards in the nail salon industry, renowned for its dedication to excellence, meticulous hygiene standards, and commitment to team development. Unlike traditional salons, Townhouse invests heavily in its team, ensuring all team members receive best-in-class education and career progression opportunities. ​

Townhouse’s expansion into New York follows its successful debut in Los Angeles in 2024, with additional launches on the West Coast planned for later this year joining more than 40 existing locations across the UK. You can learn more about Townhouse here.​

Townhouse has acquired the nail salons operated by GLOSSLAB as part of its US expansion plans, and in the coming months the Flatiron and Tribeca salons will be undergoing a full remodelling and transformation in a few months time to reopen as Townhouse branded locations. The salons will stay open and continue to trade under the GLOSSLAB name in the interim to provide continuity to team members and customers. Stay tuned for more exciting updates!​

For now, everything will remain the same — you can continue booking your GLOSSLAB appointments as usual at Flatiron and Tribeca, with no immediate changes to services or pricing. Over the coming months, these locations will be transformed into luxury Townhouse salons, bringing you our award-winning treatments, impeccable hygiene standards, and signature Townhouse experience. Stay tuned for more exciting updates!​

Yes! We will be briefly closing for a full renovation in a few months time, but no changes for now!​

Townhouse acquired the GLOSSLAB salons out of bankruptcy on March 14^th 2025. When a company goes bankrupt, all the gift cards and packages purchased before the company is sold are cancelled. However, as a gesture of goodwill and to minimize disruption to customers, Townhouse has chosen to honor all gift cards sold by GLOSSLAB in 2024 and 2025 until the salons close in May 2025 for remodeling. If you have any further questions, please contact us at nyhelp@townhousebeauty.com. ​

Townhouse acquired the GLOSSLAB salons out of bankruptcy on March 14^th 2025. When a company goes bankrupt, all memberships purchased before the company is sold are no longer valid. However, as a gesture of goodwill and to minimize disruption to customers, Townhouse has chosen to honor all paid memberships sold by GLOSSLAB in 2024 and 2025. If you have any further questions, please contact us at nyhelp@townhousebeauty.com.

Townhouse acquired the GLOSSLAB salons out of bankruptcy on March 14^th 2025. When a company goes bankrupt, all packages purchased before the company is sold are no longer valid. However, as a gesture of goodwill and to minimize disruption to customers, Townhouse has chosen to honor all packages sold by GLOSSLAB in 2024 and 2025 until the salons close in May 2025 for remodeling. If you have any further questions, please contact us at nyhelp@townhousebeauty.com.

There will be exciting changes to the products used in our salons, and those available for purchase, when the salons reopen as Townhouse branded locations. ​

There will be some exciting changes to the treatments available when the Tribeca and Flatiron GLOSSLAB salons reopen as Townhouse branded locations. ​

You can find our latest opening hours on the website – there are no plans to change opening hours.​

We’ll be happy to clarify this for you. Please contact us at nyhelp@townhousebeauty.com. ​

Any discount codes issued in the last three months for 30% off or less will continue to work until the salons close in May 2025 for remodeling. If you have any further questions, please contact us at nyhelp@townhousebeauty.com. ​

Our in-salon GLOSSLAB teams can help you with this query. Alternatively, please contact us at nyhelp@townhousebeauty.com. ​

Stay tuned for all our opening updates and be sure to keep an eye on our newsletter and social channels for exclusive news and special surprises!​

Unlimited Monthly Membership pricing may vary based on location. Valid at all locations. Renews on a monthly basis.

Duo Membership (Monthly) $85/month. Includes any two services + all polishes + 15% off additional services. Valid at all locations. Renews on a monthly basis.

Mini Mani Membership (Monthly) $46/month. Includes two performance manis + 15% off additional services. Valid at all locations. Renews on a monthly basis.

Please fill out our contact us form and a member of our team will contact you to take care of you.

Unlimited Membership includes unlimited manicures, pedicures, polish changes, and touch-ups. Regular polish, gel, performance polish, and gel + callus removal, 3 cancellation freebies are also included. 20% auto gratuity is charged at the end of each service and not included in monthly payment.

Duo Membership includes two services of your choice (Mani or Pedi), all polishes + gel removal, 15% off additional services and 3 cancellation freebies. Membership does not include massages, nail design, callus removal. 20% auto gratuity is charged at the end of each service and not included in monthly payment.

Mini Mani Membership includes two performance or long lasting polish manis, 15% off additional services and 3 cancellation freebies. 20% gratuity is charged at the end of each service and not included in monthly payment.

At any GLOSSLAB location.

All monthly memberships are automatically billed on the date you purchased your membership on a monthly basis.

We want to change the industry standard and take care of our technicians. We automatically add a 20% gratuity charge for each service. This goes 100% to the nail technician that services you.

Please contact us via nyhelp@townhousebeauty.com.

No you cannot share any membership. However, members can bring a friend with them to their appointment for 15% off their guests' appointment.

You can purchase a membership in the form of a gift card that can be applied to their account once it is set up.

Please note that gift cards must be redeemed in store.

Memberships are non-refundable regardless of usage.

Townhouse acquired the GLOSSLAB salons out of bankruptcy on March 14^th 2025. When a company goes bankrupt, all memberships purchased before the company is sold are no longer valid. However, as a gesture of goodwill and to minimize disruption to customers, Townhouse has chosen to honor all paid memberships sold by GLOSSLAB in 2024 and 2025. If you have any further questions, please contact us at nyhelp@townhousebeauty.com. 

For now, your current membership pricing and benefits remain the same. We are committed to making this process as seamless as possible while introducing Townhouse’s signature services and experience and any future updates will be communicated well in advance. If you’d like to cancel your membership, please contact us via nyhelp@townhousebeauty.com. ​

GLOSSLAB memberships will only be valid at the location they were purchased.​

Please click here to make an appointment. You can also find this in the GLOSSLAB App.

Your credit card is required to confirm your appointment.

There is no fee if you cancel more than 1 hour before your appointment start time. You will be charged a $25 fee if you cancel within 1 hour of your appointment start time. You will be charged a $25 fee if you don’t turn up for your appointment. 

Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a cancellation link in your appointment confirmation email. ​

If you are more than ten minutes late for your appointment, we will try to fit you in as best we can, but we may not be able to complete the full service. If you are more than 10 minutes late, you will be charged a $25 late fee.​

In order to book your same-time mani + pedi, you will need to add both services to your cart. You will then see an option at the bottom of the page to schedule a same time appointment.

Click this link and login to your account. At the top of the booking page, you will see an option to book an appointment for yourself or group bookings. Group bookings will be booked under the GLOSSLAB member and will be charged to that account unless otherwise specified upon check out. Friends will have the option to pay for their services upon check out.

Performance polish is an extra $12 per service. It is a full nail polish system that our technicians have been expertly trained to perform. The long-lasting polish dries rock hard in 5 minutes and lasts 7-10 days. Its 10-free formula also strengthens nails.

We offer standard GLOSSLAB designs. The basic designs are more simple (french, lines, dots) and the step up designs are more intricate. 

We charge $15 to remove gel polish for memberships that do not include gel removal. As a friendly reminder, for gel removal we only remove soft gels. This does not include hard gels (UV Gel, dip, powders). If you happen to have hard gel, you will have to get it removed elsewhere and reschedule your service. Additionally, we do not offer acrylics or gel extensions.

We carry our signature GLOSSLAB Polish, Dazzle Dry, Shellac and CND Vinylux Nail colors. 

We do not offer gel extensions, acrylic, dip or powder nails. We will not be able to remove polish types not offered at GLOSSLAB.

Yes! Walk-ins are always welcome at GLOSSLAB!

Click here to purchase a gift card. Any gift cards purchased from now onwards will also be honored at the Flatiron and Tribeca locations once they have been renovated and reopened as Townhouse locations later this year.​

At checkout, select the gift card from the payments option. Enter the gift card number and click apply.

Packages, membership, services, tips or products.

No, newly bought gift cards do not expire.​

Please contact us via nyhelp@townhousebeauty.com.

Townhouse acquired the GLOSSLAB salons out of bankruptcy on March 14^th 2025. When a company goes bankrupt, all the gift cards and packages purchased before the company is sold are cancelled. However, as a gesture of goodwill and to minimize disruption to customers, Townhouse has chosen to honor all gift cards sold by GLOSSLAB in 2024 and 2025 until the salons close in May 2025 for remodeling. If you have any further questions, please contact us at nyhelp@townhousebeauty.com.

Please contact us via nyhelp@townhousebeauty.com.​

If retrieving your username or resetting your password doesn’t work, please contact us via nyhelp@townhousebeauty.com. ​

If you’ve never registered your online account, you can do so here.

Visit the App Store or Google Play Store and search for GLOSSLAB to download.