MEMBERSHIP FAQS

How much is a membership?

We offer three options for our Unlimited Membership:


  • The Unlimited Membership (Monthly) $135/month. Valid at all locations. Renews monthly.
  • The Unlimited Membership (Quarterly) $125/month. Prepay 3 months to save. Valid at all locations. Renews quarterly.
  • The Unlimited Membership (Semi-Annual)  $115/month. Prepay 6 months to save. Valid at all locations. Renews semi-annually.

 

How do I prepay to save on my membership?

Please click here to prepay to save. 

Current members:

Please fill out this form with your prepay to save option. Please note your membership will update on your next billing cycle. Form requests will be processed within 2-3 business days.

When am I billed?

For the Unlimited Membership (Monthly), your membership activates the day of your first appointment and is billed monthly after that.


For the Unlimited Membership (Quarterly), your membership begins the day you sign up and is billed every 3 months. 


For the Unlimited Membership (Semi-Annual), membership begins on the day you sign up and is billed every 6 months.

What does the membership include?

Unlimited Manis + Pedis . Valid at all locations.

 

Includes: 

Manis 

Pedis 

Touchups

Gel removals

All polishes (yes, gel polish too) 

 

Membership does not include massages, nail design, callus removal, extra-luxe pedicures, or gratuity.

How does gratuity work with membership?

We automatically add a 20% service charge for each service. This goes 100% to the nail technician who services you.

Can I receive services at any GLOSSLAB location?

You can use your membership at any GLOSSLAB location.

How do I freeze my membership?

You can freeze or cancel your membership at any time. Freeze your membership for a maximum of 3 months annually. Please fill out this form to freeze your membership.

How do I cancel my membership?

To cancel your membership, please email info@glosslab.com and we will follow up with a cancellation link.

Can I share my membership?

 No, memberships are for one person only.

How do group bookings work with the membership?

Your service will be covered by the membership. Your guest is welcome to pay a-la-carte for their services.

Can I gift someone a membership?

You can purchase a gift card that can then be applied towards a membership.

Can I get a refund or credit if I don’t use my membership?

Unfortunately, the membership is non-refundable regardless of usage.

Unlimited Membership (Semi-Annual)

How does billing work?

This membership is pre-pay to save at $115/month and billed every 6 months.

Can I freeze my membership?

To freeze your membership, please complete the form here. Please note, your freeze will start on your next billing cycle. Form requests will be processed within 2-3 business days.

What is your cancellation policy for the membership?

If you cancel anytime before your next bill you will not be billed for your remaining payments and your membership will be terminated on the last day before the next payment is to occur.

Unlimited Membership (Quarterly)

How does billing work?

This membership is pre-pay to save at $125/month and billed every 3 months.

Can I freeze my membership?


To freeze your membership, please complete the form here. Please note, your freeze will start on your next billing cycle. Form requests will be processed within 2-3 business days.

What is your cancellation policy for the membership?


If you cancel anytime before your next bill you will not be billed for your remaining payments and your membership will be terminated on the last day before the next payment is to occur.

Unlimited Membership (Monthly)

How does billing work?

This membership is $135 billed every month.

Can I freeze my membership?

To freeze your membership, please complete the form here. Please note, your freeze will start on your next billing cycle. Form requests will be processed within 2-3 business days.

What is your cancellation policy for the membership?

If you cancel anytime before your next bill you will not be billed for your remaining payments and your membership will be terminated on the last day before the next payment is to occur.

FOUNDING MEMBER FAQS

When does my membership activate?

Your membership activates the day of your first appointment once your home location (the place where you purchased your membership) opens.

What is included in my membership?

Membership includes unlimited manicures, pedicures, polish changes, and touch-ups. Regular polish, gel, and gel removal are also included.

Membership does not include massages, nail design, callus removal, extra-luxe pedicures.

When am I billed?

You are prepaying your first month. Once the location opens, you will be billed monthly one month after your activation date which is the day of your first appointment once your home location opens.


Example - If you purchase your membership on the 1st of the month, but your first appointment is on the 8th, you will be charged monthly on the 8th of the month.

How do I upgrade my membership to the Quarterly or Semi-Annual Membership?

Please fill out this form with your upgrade request. Please note your membership will upgrade on your next billing cycle. Form requests will be processed within 2-3 business days.

PACKS FAQ

New Client Offer - Can I share it with a friend?

The new client offer is non-transferable and two appointments cannot be redeemed on the same day.

New Client Offer - Does my new client offer expire?

Yes, you have 30 days from purchase to redeem both services.

New Client Offer - Can I get a refund?

Unfortunately, the new client offer is not refundable.

New Client Offer - Can I redeem it at any location?

Yes! You can redeem your new client offer at any GLOSSLAB location.

New Client Offer - Is gratuity included in the new client offer?

You will be charged 20% of all services rendered after your appointment.

New Client Offer - Is gel removal included in the price?

Gel removal is not included. It is an additional $15.

When do packs expire?

Packs expire 90 days after purchase. 

How do I redeem a pack?
To redeem a pack, simply log in to your account and book your service.  Your package credit will automatically apply at checkout.  Please note that you will need to log in with the same email you used upon purchasing the pack.
How do I see how many remaining services I have in my pack?

Once you log in to your account, you will see a packages tab that will show you how many remaining services you have.

What packs do you offer?

Please see our package here

Can I get a refund on any unused portion of the pack?

Unfortunately, packs are non-refundable.

APPOINTMENT FAQS

Why are you waterless?

Our services are completely dry. Water is a breeding ground for bacteria and icky germs. Plus, the polish lasts longer and cuticles can be trimmed more safely without water.


NO BACKWASH WATER - According to our top derm advisors, water is a breeding ground for bacteria and icky germs. Even if water between pedicures is changed, used water can linger in the tub. Plus it's wasteful to use so much H2O.


LONGER LASTING POLISH - When you soak in a tub, your nails absorb water, often changing their shape and weakening the newly applied polish. When it goes back to its normal shape, it weakens the newly applied polish.


CUTICLES STAY CUTE - Water-soaked cuticles are bigger, so when they're trimmed, they leave room for being cut too close, resulting in peeling a few days later.

Where are you located?

Please click here to see all of our locations.

What are your hours of operation?

Please click here to see all of our locations and hours of operation.

How do I make an appointment?

Please click here to make an appointment.

How do I cancel my appointment?

Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a cancellation link in your appointment confirmation email.

How do I reschedule my appointment?

Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a link to reschedule your appointment in your appointment confirmation email.

What happens if I am late for my appointment?

We want to make sure everyone’s appointments start on time. If you are more than five minutes late for your appointment, we will fit you in as best we can, but may not be able to complete the full service. Please text us at +1-877-839-1854 to let us know you will be running late.

What is your cancellation policy?

We kindly ask that changes and cancellations are made 12 hours prior to your scheduled visit. Late cancellations and reschedules will be subject to a fee of 100% of your scheduled service.

How can I book a same-time mani + pedi?

In order to book your same-time mani + pedi, you will need to add both services to your cart. You will then see an option at the bottom of the page to schedule a same-time appointment.

How do I book an appointment for me and a friend?

At the top of the booking page, you will see an option to book an appointment for yourself or group bookings.

Is there an extra charge for performance polish?

Performance polish is an extra $12 per service. It is a full nail polish system that our technicians have been expertly trained to perform. Performance polish dries rock hard in 5 minutes and lasts 7-10 days

What is the difference between Basic and Step Up design?

We offer standard GLOSSLAB designs. The Basic Designs are more simple (french, lines, dots) and the Step Up designs are more intricate. You can see our nail designs on the polish wall in-store.

How much does it cost to remove gel?

We charge $15 to remove gel polish. As a friendly reminder, for gel removal, we only remove soft gels. This does not include hard gels (UV Gel, dip, powders). If you are unsure if the gel you currently have is soft or hard, please speak with our Front of House staff upon arrival and they will help determine. If you happen to have hard gel, you will have to get it removed elsewhere and reschedule your service. Additionally, we do not offer acrylics or gel extensions

What nail polishes do you carry?

We carry Dazzle Dry, Essie Couture and CND Gel Nail colors.

Do you do acrylic nails or powder nails?

We do not offer or work with acrylic or powder nails at GLOSSLAB.

Do you accept walk-ins?

Yes! Walk-ins are always welcome at GLOSSLAB.

GIFT CARD FAQS

How do I gift a service?

Click here to purchase a gift card. Please note gift cards can only be used on services.

How can I redeem my gift card?
Please share the gift card number included in your gift card email with the front desk at checkout in store. Gift cards cannot be redeemed online.
 
Do gift cards expire?

Gift cards do not expire.

Can I use my gift card on product?

You can only use your GLOSSLAB gift card on services.

PRODUCT FAQS

Where can I purchase GLOSSLAB products?

You can purchase GLOSSLAB products in-store and online here.

How do I track my order?

Please allow 1-2 days for processing and check your email to find tracking information for your package. As soon as your order is fulfilled, we will send an email with your tracking information. It may take up to 2 days for the carrier to update the tracking information. If your tracking number isn’t updating, please email us at info@glosslab.com.

Where do you ship?

We only ship in the United States. If you have a special request to ship internationally, please email us at info@glosslab.com.

 
How long will it take to ship to Alaska, Hawaii and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

How do I make changes to my shipping address?

Please email info@glosslab.com with your new address as soon as possible. If your order has not been fulfilled, we can change the address. If the order has already been fulfilled, you can call USPS and request a change of address or return the item once you have received it.

What is your return policy?

We will gladly accept returns of unopened items within 30 days for a full refund on the product price. Please email us at info@glosslab.com if you would like to request a return. We will process your return payment once we receive the returned items.


Your return will be processed as soon as we receive your return package. Your refund within 1 business day of the request. It may take up to 10 days for the refund to be reflected in your account.

How long will it take to process a return and receive my refund?

Your refund within 1 business day of the request. It may take up to 10 days for the refund to be reflected in your account.

What is your exchange policy?

If you would like to make an exchange, we will exchange unopened items within 30 days of your order. Please email info@glosslab.com with your order number and the new item you would like to receive. We do not cover the cost of the return or exchange.

My package is marked as delivered, but I can’t find it. What can I do?

Some carriers may mark packages as delivered, but they deliver it the following day. If you do not receive your package the following day, please call the carrier for updates and email us at info@glosslab.com.

Can I return an item to one of your locations?

Yes, you can return an item to any of our locations and we will issue a return to your original form of payment. You will need to show your receipt as well as give us the email address that is associated with the order in order to process your return.

What should I do if I receive the wrong product?

Please reach out to info@glosslab.com.

How do I make changes to my order?

Easy. Email us at info@glosslab.com for any changes to your order. As long as your order has not shipped, we can make changes to your order.

How do I cancel my order?

To cancel your order, please email us at info@glosslab.com as soon as possible. We can cancel your order as long as it has not been fulfilled.

Where do I enter my promo code?

You can enter your promo code at checkout in the box labeled “gift card or discount code”.

My promo code wasn’t applied. What should I do?

Please email us at info@glosslab.com with the discount code. As long as the code is still live, we can apply it to your order.

Can I use multiple promo codes at the same time?

We can only apply one promo code at a time.

Can I use a different brand Top or Base Coat?
Our nail polish works best when used with our all-in-one base+top coat or our base and top coat separates.
Is your product non toxic?

Yes! Our nail polish is non toxic when used as directed. Our formulas have been chosen based on effectiveness and safety when used as directed.

Is your product vegan & cruelty-free?
Yes, our products are Leaping Bunny certified.
Is your product gluten-free?

Yes

Do I have to use the system in order for the polish to work?
We recommend you use the entire Glosslab system to ensure your mani lasts and looks its best.

WEBSITE + APP FAQS

I’m having trouble signing into the app or website

If retrieving your username or resetting your password doesn’t work, please contact us and we’ll be happy to help.


If you’ve never registered your online account, you can do so here.

How do I download the mobile app?

Visit the App Store or Google Play Store to download.

What versions of the iOS and Android does the app work on?

The iPhone app requires iOS version 10 or higher and is not optimized for iPad. The Android app requires Android OS version 6 or higher.

How can I report a bug or suggest a new feature?

Please send an email directly to info@glosslab.com. We’d love to hear from you.