Frequently Asked Questions

Unlimited Monthly Membership pricing may vary based on location. Valid at all locations. Renews on a monthly basis.

Unlimited Quarterly Membership $390/quarter. Valid at all locations. Renews on a quarterly basis, once every 3 months.

Unlimited Semi-Annual Membership $750/semi-annual. Valid at all locations. Renews on a semi-annual basis, once every 6 months.

Duo Membership (Monthly) $85/month. Includes any two services + all polishes + 15% off additional services. Valid at all locations. Renews on a monthly basis.

Mini Mani Membership (Monthly) $46/month. Includes two performance manis + 15% off additional services. Valid at all locations. Renews on a monthly basis.

Our first time buyer rate for membership offers can only be purchased in store.

Please fill out our contact us form and a member of our team will contact you to take care of you.

Unlimited Membership includes unlimited manicures, pedicures, polish changes, and touch-ups. Regular polish, gel, performance polish, and gel + callus removal, 3 cancellation freebies are also included. 20% auto gratuity is charged at the end of each service and not included in monthly payment.

Duo Membership includes two services of your choice (Mani or Pedi), all polishes + gel removal, 15% off additional services and 3 cancellation freebies. Membership does not include massages, nail design, callus removal. 20% auto gratuity is charged at the end of each service and not included in monthly payment.

Mini Mani Membership includes two performance or long lasting polish manis, 15% off additional services and 3 cancellation freebies. 20% gratuity is charged at the end of each service and not included in monthly payment.

At any GLOSSLAB location.

All monthly memberships are automatically billed on the date you purchased your membership on a monthly basis.

If you are on an Unlimited Quarterly or Semi-Annual Membership (which was previously locked in) you will be billed automatically every 3 months and 6 months respectively for each membership.

We aim to provide our nail technicians with the utmost respect. We want to change the industry standard and take care of our technicians. We automatically add a 20% gratuity charge for each service. This goes 100% to the nail technician that services you.

Freezing or canceling your membership is processed by the location which you purchased your membership. Please fill out our contact us form and a member of our team will reach out with next steps.

Please note that cancellations must be requested and processed 10 days before your billing date, otherwise you will be charged for your next month of membership.

You can purchase a membership in the form of a gift card that can be applied to their account once it is set up.

Please note that gift cards must be redeemed in store.

No, the membership is non-refundable regardless of usage.

A Founding Membership is sold as a chance to lock in at a discounted rate prior to a store’s opening date. Founding Memberships are charged the first payment on the date of purchase and will not resume until your first appointment.

A First Timer Membership is only for the individual who has never purchased a membership before. This is a one time offer to get in on a membership at a lower rate. If you cancel your membership and would like to return to GLOSSLAB you cannot redeem this first timer offer.

Packages can be purchased at bulk discounted pricing and include credits toward individual services. Packages are typically dependent on the type of service that suits your lifestyle best. 

Package credits can be shared and redeemed at any location.

20% auto gratuity is not included in the purchase price. You will be automatically charged gratuity after each completed service.

We have Packages for our Mani, Gel Mani and Pedi services.

There are two pack sizes: a 'Buy 5, Get 1' that includes 6 services of each for the price of 5 and a 'Buy 9, Get 2' that includes 11 services for the price of 9.

At any GLOSSLAB location.

Yes.

Our 'Buy 5, Get 1' expires after 1 year from purchase date.

Our 'Buy 9, Get 2' expires after 2 years from purchase date.

Packages are non refundable.

Once you log into your account, click on your name and then packages. There you will see a packages tab that will show you how many remaining services you have left.

Please click here to make an appointment. You can also find this in the GLOSSLAB App.

Your credit card is required to confirm your appointment.

Click this link and login to your account. In your profile, you will see all upcoming appointments where you can cancel or reschedule your appointment. You can also find a cancellation link in your appointment confirmation email. For immediate assistance, reach out to your local GLOSSLAB location.

Please note that you MUST cancel your appointment 1 hour before your appointment or you will be charged a $25 cancellation fee. If you are late or do not show up, you will also be charged a $25 late fee or “no show” fee.

If you are more than ten minutes late for your appointment, we will fit you in as best we can, but may not be able to complete the full service. Please reach out to your GLOSSLAB location to let them know. If you are more than 10 minutes late, you will be charged a late fee.

In order to book your same-time mani + pedi, you will need to add both services to your cart. You will then see an option at the bottom of the page to schedule a same time appointment.

Click this link and login to your account. At the top of the booking page, you will see an option to book an appointment for yourself or group bookings. Group bookings will be booked under the GLOSSLAB member and will be charged to that account unless otherwise specified upon check out. Friends will have the option to pay for their services upon check out.

Performance polish is an extra $12 per service. It is a full nail polish system that our technicians have been expertly trained to perform. The long-lasting polish dries rock hard in 5 minutes and lasts 7-10 days. Its 10-free formula also strengthens nails.

We offer standard GLOSSLAB designs. The basic designs are more simple (french, lines, dots) and the step up designs are more intricate. You can see our nail designs on the polish wall in store or online here.

We charge $15 to remove gel polish for memberships that do not include gel removal. As a friendly reminder, for gel removal we only remove soft gels. This does not include hard gels (UV Gel, dip, powders). If you happen to have hard gel, you will have to get it removed elsewhere and reschedule your service. Additionally, we do not offer acrylics or gel extensions.

We carry our signature GLOSSLAB Polish, Dazzle Dry, Shellac and CND Vinylux Nail colors. 

We currently only offer Dip in our Dallas locations.

We are now offering gel extensions in all NY Metro, DTX + DMV locations.

We do not offer acrylic, dip or powder nails at our GLOSSLAB locations. We will not be able to remove polish types not offered at GLOSSLAB.

Yes! Walk-ins are always welcome at GLOSSLAB!

You can purchase GLOSSLAB products in-store and online here.

Please allow 1-2 days for processing and check your email to find tracking information for your package. As soon as your order is fulfilled, we will send an email with your tracking information. It may take up to 2 business days for the carrier to update the tracking information. If your tracking number isn’t updating, please reach out to us via our contact us form.

We only ship in the United States. Shipping to Alaska, Hawaii and Puerto Rico may take about 10 - 15 business days.

We do not currently ship internationally. If you have a special request, please reach out to us via our contact us form.

Please reach out to us via our contact us form with any changes you would like to make. If your order has not been fulfilled, we will do our best to make the changes before it is processed. If the order has already been fulfilled, you can contact USPS and request a change of address or return the item once you have received it.

Returns or exchanges are possible if the request is within 30 days of the purchase date. If you experience a problem with your order, contact us here for support and someone will respond within 48 business hours.  Please note, all GLOSSLAB locations are independently owned and operated; returns, exchanges or inquiries about orders placed on this website cannot be accepted at any local GLOSSLAB locations.

Orders cannot be edited or canceled once checkout is complete.

Returns can be made in store where you purchased the product or via our contact us form. Returns are typically processed within 48 hours after receiving product. Refunds will be processed in the form of gift card or store credit.

If you would like to make an exchange, we will exchange unopened items within 30 days of your order. Please contact us here with your order number and the new item you would like to receive. We do not cover the cost of the return or exchange.

Some carriers may mark packages as delivered, but they deliver it the following day. If you do not receive your package the following day, please call the carrier for updates and reach out to us via our contact us form.

Yes, you can return an item to the store you purchased your product and we will issue a return in a form of credit or gift card. You will need to show your receipt as well as give us the email address that is associated with the order in order to process your return.

Please reach out to us here.

Click here to purchase a gift card.

At checkout, select the gift card from the payments option. Enter the gift card number and click apply.

Packages, membership, services, tips or products.

Gift cards do not expire.

Reach out to us via our contact us form.

Our waterless experience is better for your nails, better for your hygiene and better for our planet. 

WE’RE HYGIENE FIRST – ALWAYS: Conventional water bowls are breeding grounds for bacteria - so we got rid of them.

LONGER LASTING POLISH + HEALTHIER CUTICLE:  Soaking makes for weaker, softer, temporarily expanded nails; Polish applied on soaked nails will chip or peel faster.

SAVING TONS OF WATER (LITERALLY): The average mani pedi uses up to 10 gallons of water and we use zero!

NO TIME WASTED FROM SOAKING: We know you are on the go, so no water means less time in the chair.

Our stores are individually owned and operated. Please reach out to your store here for more immediate inquiries. Or you can contact us here via our form.

Our stores are individually owned and operated. The store of your choice can be contacted here based upon your selection and they will be emailed immediately. Many of our stores have a phone number for SMS messaging. Some of our stores may have a phone number listed for phone calls, which can be found here.

If retrieving your username or resetting your password doesn’t work, please contact us and we’ll be happy to help.

If you’ve never registered your online account, you can do so here.

Visit the App Store or Google Play Store to download.

Please contact us here. We’d love to hear from you.