GLOSSLAB Return Policy

Eligibility for Returns:

  1. Only products purchased directly from GLOSSLAB are eligible for return.
  2. The product must be in its original condition, unopened, unused, and undamaged, with all original packaging and labels intact.
  3. The return request must be made within 30 days from the original purchase date.
  4. The customer must provide a valid proof of purchase, such as a receipt or invoice.

Non-Returnable Items:

The following items are not eligible for return:

  1. Used or opened products.
  2. Gift cards or vouchers.
  3. Customized or personalized products.
  4. Products that have expired or passed their shelf life.

Return Process:

  1. If you experience a problem with your order and would like to initiate a return, customers must reach out via our Contact Us form and someone will respond within 48 business hours. Additionally, all GLOSSLAB locations are independently owned and operated; returns, exchanges or inquiries about orders placed on this website cannot be accepted at any local GLOSSLAB locations. Note, orders cannot be edited or canceled once checkout is complete.
  2. The customer must provide the original proof of purchase and a brief explanation of the reason for the return.
  3. Our team will evaluate the product to ensure it meets the eligibility criteria.
  4. If the return is approved, the customer will be issued a return authorization number (RA number) and further instructions for the return process.

Return Options:

  1. Exchange: If the customer wishes to exchange the product for an alternative item, our team will assist in finding a suitable replacement product.
  2. Service or Store Credit: In cases where an exchange is not desired, customers may opt for store credit, which can be used towards future purchases at any GLOSSLAB store.
  3. Refund: If an exchange or store credit is not applicable, a refund will be provided in the original form of payment.

Return Shipping:

  1. The customer is responsible for any shipping costs associated with returning the product, unless the return is due to an error made by GLOSSLAB.
  2. We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for lost or damaged returns.

Product Damages or Errors:

  1. If the product is received in a damaged condition or if an incorrect item was shipped, customers must reach out here immediately upon receipt.
  2. Our team will provide instructions for returning the damaged or incorrect product, and we will cover the return shipping costs.
  3. Upon receiving the returned item, we will either exchange it for a new one or issue a store credit, based on the customer's preference.

Non-Compliance with Return Policy:

  1. GLOSSLAB reserves the right to refuse returns that do not comply with this Product Return Policy.
  2. Any returned products that do not meet the eligibility criteria will be returned to the customer at their expense.

Policy Updates:

GLOSSLAB may revise this Product Return Policy from time to time. The updated policy will be effective immediately upon posting on our website or notifying customers through other appropriate channels.

If you have any questions or need further assistance regarding our product return policy, please reach out here. We are committed to ensuring your satisfaction and will gladly address any concerns you may have.